The Japan Woodworker is committed to
providing the highest quality products and service to our customers. If you are unsatisfied with a purchase or your item is
defective please contact our office right away. We value your business and will do everything we can to ensure you are
completely satisfied with your purchase. Please follow our Return Process below to be sure
of the fastest and most efficient handling of your return. You may contact
our office at anytime. Thank you for your cooperation and patience.
Unpacking Your Purchase
Please, remove items carefully. Please DO NOT DISCARD
ANYTHING. Keep the original box, packing materials, invoices, etc.
You may need these items in case of a return. Please be sure to remove and
account for all items listed on your invoice. Important: some
items are very small and can be difficult to locate within the packaging
materials. Please report any discrepancies to our office at 1-800-537-7820
or email at email@example.com.
Packing material is biodegradable and environmentally
RMA Number: No returns of any
kind will be accepted without prior authorization and a Return Merchandise
Authorization. Please call our office for an RMA number. Obtaining an authorization
to return your item does not
guarantee or imply acceptance/refund of return or exchange.
30 Day Full Refund: Only unused and unopened items
may be returned within 30 days of the date of order with a copy of the receipt and an
RMA number for a full
refund. (Full refund does not include shipping and handling charges from
Opened Box - Unused Items: Unused items must be
returned in their original packaging materials within 30 days of
order. You must call our office to obtain a Return Merchandise Authorization
BEFORE returning the item to our office. If unused items are not returned
with their original packaging a 15% discount will be deducted from the total
refund. Please follow our return process as
Items Damaged Due to Shipping: Leave
package as is. Do not throw anything away. Call our office immediately
and our carrier will come out and inspect the package. Do not ship the
package back to us until authorization is given from our office. Further
instructions on your return will be given to you over the phone.
Defective Items: If any item is defective,
please call our office immediately for a Return Merchandise Authorization BEFORE
returning your item. Follow our return process
as listed below. When your item is received by our store, our technicians
will inspect the item and call you with an evaluation of the return.
Please note: Any item damaged due to the misuse of the
product is not covered by warranty.
Follow our Return Process:
Please call our office for a Return Merchandise Authorization (1-800-537-7820).
ALL returns must have a Return Merchandise Authorization BEFORE shipping your item
back to our store.
Step two: All
returns must be shipped within original package and packaging materials.
Returns due to shipping damage will be given specific instructions on return
packaging. ANY item(s) returned without its original packaging will incur
a 15% deduction from the total refund. This same deduction is applied to
ALL returns (unused or used) that are approved for a refund. Only items
that are unopened and returned in the same manner they were shipped are not
subject to this deduction.
Include with your returned item:
- The Return Merchandise Authorization (RMA number)
- A copy of your receipt/invoice
- Your name, address, phone number and if possible, an email
Step three: Please
mark the outside of your package with the Return Merchandise Authorization you
received from our office.
Step four: Please
send your package by US postal office, regular ground shipping. Only tools
deemed defective by our technicians will be reimbursed for return shipping
charges. Please allow three to four weeks for the full processing of your
return/exchange with our store. We appreciate your patience.
If you have any questions, please don't hesitate to call our
office at 1-800-537-7820 or e-mail us at: firstname.lastname@example.org