There's nothing like a little customer service to renew flagging faith. A member of our staff, who shall remain nameless, recently purchased and promptly broke a small saw from Japan Woodworker. We returned the saw anonymously—the company had no idea it had come from This Old House—and although the California–based firm's experts determined that the buyer had "abused" the blade, the company cheerfully and hastily sent a replacement. A folding saw with razor-sharp teeth, the tool is designed to cut on the pull rather than the push stroke, hence its instructions: "To avoid damage to the blade, let the saw do the work. Do not try to force it." Our staffer adamantly denies any wrongdoing, but we who know his enthusiasm have our doubts. The point is: Japan Woodworker stood behind its product—and with refreshing graciousness.

This Old House magazine, 1185 Avenue of the Americas, 27^th floor, New York, NY 10036.

I am very happy indeed with the kind service offered by Japan Woodworker and yourself. In addition to this, I would like to say that the tools I have received from you so far, after some testing, are turning out to be even better than I had expected. Regards from a happy customer,

Andre G. Oslo, Norway

I usually reserve favorable comments for products but your catalog deserves mention. I am a metallurgical engineer, a knifemaker and wood carver. I read knife and woodworking catalogs with skepticism and even amusement at the embellishments and claims of uninformed merchants. I read yours cover to cover with interest and genuine admiration. Factual and informative! The only inaccuracy was the use of the “degree” symbol after the Rockwell C number. It’s not necessary I am going through the catalog once again to determine what I just can’t live without. 

Robert K. N, PE

I ordered from your website and just wanted to tell you what a clear, clean, no nonsense ordering process you have.  The pages in which we fill the info were attractive as well as clear. Look forward to receiving the Tormek.
I shall order other things from you in future. Also, the 2% discount was a nice surprise!! Thanks Japanwoodworker.   Well done.

Paul B.

I just wanted to say thanks to your staff for great service; I also wanted to comment on the kitchen knives I bought. I have never seen knives this sharp, *never*. I'm pretty good with a whetstone, but these knives are so keen-edged, they command a certain amount of respect. I know what all my family members are getting for Christmas this year; Hand-forged kitchen Knives, made in Japan!

 Walter, Bay St Louis, MS

Hello Fred
  Thank you for your e-mail. I've already place and order for the DMT Diamond Whetstone #45.006.1. I had spoke to Chuck earlier today and he was most kind and helpfull answering my questions. Connie was very kind and helpfull as well in taking my order. She mentiond that she will also mail me your Catalog when she ships my order. I'm very pleased with the level of customer srvice that you provide your customers. And if I ever need any supplies that you carry, I will certainly back as a repeat customer. Thank you.

John

I received my copy of your catalog about a week ago, and I am very impressed. I have been showing it to my woodworking friends, and they can’t wait to paw over it once I’ve made my own orders.
   I am also impressed at the way you run your business; when the item I wanted was out of stock, you offered me a similar item for the same price. As a result of that one action, I have a new favorite place to get my mail-order woodworking supplies.
   Just wanted to tell you that I'm giving the Japan Woodworker rave reviews to all my friends. I wish you continued good business!

M. L. Kalamazoo MI

The only place I have found (and I have searched) with a responsible, authoritative, accurate, informative, adequate, etc treatment of the subjects offered. A treasure. How tosharpen a knife? Go to Japan Woodworker's site.

George

Hello Fred Its Ok to wait until you can deliver both chisels - I am very pleased with the chisels I have got - they are easy to maintain and stays sharp much longer than my old Sandvik chisels.

 Geir, Norway